Terms of Service

1. Services

Glacier Systems Management ("Glacier," "we," "us") provides AI-powered operational infrastructure services, including but not limited to voice AI, automated follow-up sequences, appointment scheduling, and lead qualification systems (collectively, the "Ghost Workforce"). By engaging our services, you ("Client") agree to the terms outlined herein.

2. 90-Day ROI Guarantee

Glacier guarantees measurable return on investment within ninety (90) calendar days from the date of full deployment. "ROI delivered" is defined as a demonstrable improvement in one or more of the following metrics compared to the Client's pre-deployment baseline: lead capture rate, appointment booking rate, response time, or reduction in missed calls and inquiries.

If the Client believes ROI has not been achieved within the 90-day window, the Client must submit a written dispute to contact@glaciersystemsmanagement.com within seven (7) days of the guarantee period ending. Glacier will review all tracked metrics and call logs. If Glacier determines, in its reasonable judgment, that the guaranteed ROI was not delivered, Glacier will continue to operate the infrastructure at no cost until ROI is achieved ("work for free"). This does not constitute a refund; it is an extension of service delivery at zero additional charge.

3. Client Data Responsibilities

The Client is responsible for the accuracy and legality of all data provided to Glacier, including but not limited to customer contact information, business details, and call scripts. The Client must ensure they have obtained all necessary consents to use personal data in connection with automated communication systems. Glacier is not liable for any claims arising from the Client's failure to comply with applicable data protection or telecommunications laws.

4. Limitation of Liability

To the maximum extent permitted by law, Glacier's total liability for any claim arising out of or related to these terms or the services shall not exceed the total fees paid by the Client to Glacier in the twelve (12) months preceding the claim. Glacier shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, or loss of business opportunity, regardless of the cause of action.

5. SMS / Text Messaging

By providing your mobile number and opting in, you consent to receive SMS messages from Glacier Systems Management regarding appointment reminders, follow-ups about your consultation request, and service notifications. Message frequency varies and typically does not exceed ten (10) messages per month. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing purposes. See our Privacy Policy for full details.

6. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States. Any disputes arising under or in connection with these terms shall be resolved through binding arbitration or in a court of competent jurisdiction within the United States.

7. Contact

For questions, disputes, or requests regarding these Terms of Service, please contact us at contact@glaciersystemsmanagement.com.